Frequently Asked Questions

Where we answer some of the most commonly asked questions

Commercial Refrigeration

  • DescriptionA walk-in cooler can stop cooling properly for several reasons, including dirty condenser coils, airflow problems, thermostat issues, refrigerant leaks, or failing components. Because commercial refrigeration systems are complex, the best way to determine the cause is to have the system properly diagnosed by an experienced technician. text goes here

  • Excessive ice buildup can be caused by several issues, including problems with the defrost system, door seals, airflow, or other mechanical components. Our technicians can diagnose the source of the problem and recommend the appropriate repair.n text goes here

  • Regular preventative maintenance can help keep your walk-in cooler operating efficiently and identify potential problems before they lead to equipment failure. The ideal service schedule depends on the equipment, its age, and how heavily it is used. AW Mechanical can help determine a maintenance schedule that makes sense for your commercial kitchen.

  • It depends on the age and condition of the equipment, the cost of the repair, and the availability of replacement parts. Our technicians can evaluate your system and help you determine whether repairing your existing equipment or considering replacement makes the most sense for your business.

Cooking Equipment

  • Yes. AW Mechanical services and repairs a variety of commercial ovens and cooking equipment. If your oven isn't heating properly, is cooking inconsistently, or simply isn't working as it should, give us a call to schedule service.

  • Yes. Our technicians service commercial gas ranges and other commercial cooking equipment. If your equipment isn't operating properly, we can diagnose the issue and recommend the appropriate repair.

  • Yes. AW Mechanical services commercial fryers, flat-top griddles, and other cooking equipment commonly found in restaurants and commercial kitchens.

  • Item descriptionYes. We service and repair commercial mixers and other types of commercial food preparation equipment. Give us a call with the make and model of your equipment, and we'll let you know how we can help.

General

  • AW Mechanical serves commercial kitchens throughout Central Kentucky, including Lexington, Nicholasville, Georgetown, Versailles, Frankfort, Winchester, Richmond, and surrounding communities. We also travel to locations within approximately two hours of Lexington depending on the service needed.

  • Service availability depends on our current schedule and your location. For the fastest response, we recommend calling us directly at (859) 492-0502. Our team will discuss your equipment issue and let you know our earliest available service time.

  • AW Mechanical does not offer 24-hour emergency service. However, we understand how important working equipment is to a commercial kitchen. Give us a call, and we'll do our best to schedule service as quickly as our availability allows.

  • Our technicians work on a wide variety of commercial kitchen equipment brands, including Hobart, True, Manitowoc, Hoshizaki, Rational, Vulcan, Winston, Atosa, Delfield, Turbo Air, American Range, Blodgett, Lincoln, Garland, TurboChef, Taylor, and more. If you don't see your equipment brand listed, give us a call to see if we can help.

  • Yes! AW Mechanical services and repairs commercial kitchen equipment found in food trucks. We understand that when your equipment isn't working, your food truck may not be able to operate, so we'll work to diagnose the problem and get your equipment back in working order.

  • Yes. AW Mechanical provides professional installation of commercial kitchen equipment, including refrigeration, ice machines, cooking equipment, and more. Proper installation helps ensure your new equipment is set up correctly and ready for your operation.

  • Yes. AW Mechanical can help commercial kitchen owners source new equipment in addition to providing professional installation. Contact us to discuss what you're looking for, and we can help you determine the right equipment for your needs.

  • No. AW Mechanical specializes exclusively in commercial kitchen and bar equipment. We service and repair commercial refrigeration, ice machines, cooking equipment, food preparation equipment, and other equipment used in restaurants, bars, food trucks, schools, churches, country clubs, and other commercial kitchens. We do not service residential appliances or HVAC systems.

Ice Machines

  • Small, cloudy, or irregular ice can be caused by water quality, mineral buildup, restricted water flow, dirty components, or mechanical issues. A professional cleaning and inspection can help identify the cause and get your commercial ice machine producing properly again.

  • Commercial ice machines can stop producing ice for many reasons, from water supply and filtration issues to dirty components or mechanical failures. Our technicians can diagnose the problem and determine what repairs are needed to get your machine back in operation.

  • Commercial ice machines should be cleaned and maintained regularly to help ensure proper operation and ice quality. The exact schedule depends on the manufacturer, water quality, and usage. Following the manufacturer's recommendations and scheduling routine professional maintenance can help prevent buildup and unexpected breakdowns.

  • Yes. AW Mechanical provides commercial ice machine installation for restaurants and other commercial facilities. Proper installation is important for reliable operation, and our team can help make sure your new equipment is installed correctly.

Preventative Maintenance

  • Preventative maintenance varies depending on the type of equipment being serviced. Our technicians inspect key components, check equipment operation, and look for signs of wear or developing problems. The goal is to catch potential issues early and help keep your commercial kitchen equipment operating reliably.

  • The ideal maintenance schedule depends on the type of equipment, its age, and how heavily it is used. High-use equipment may benefit from more frequent service. AW Mechanical can help create a preventative maintenance schedule based on the needs of your commercial kitchen.

  • It can. Regular maintenance may help identify small problems before they become expensive repairs, improve equipment performance, and extend the useful life of your equipment. It can also reduce the risk of unexpected breakdowns that disrupt your business.

  • Absolutely. Keeping equipment clean, following manufacturer-recommended cleaning procedures, maintaining proper airflow around equipment, and paying attention to changes in performance can all make a difference. If you notice unusual noises, temperature changes, leaks, or declining performance, addressing the issue early can help prevent a larger problem.